• Overview
• IT Support Specialist / Help Desk -Warsaw, Poland

Position: IT Support Specialist/Help Desk (Entry Level)

Location: Warsaw

A world class provider of broadband technology solutions to the hospitality industry is opening a new Help Desk Service Center in Warsaw. Opportunities for the position of IT Support Specialist - Help Desk are available.

The IT Support Specialist - Help Desk is the first point of contact for customers seeking technical assistance.

Responsibilities:

• Assist phone customers by diagnosing problems and providing resolution to technical and service issues
• Work on customer technical issues that are moderately difficult, requiring judgment in resolving issues or in making recommendations for solutions
• Problem resolution involves: gathering information, diagnosing the customer needs, conducting research to find correct solutions and confirming that the customers are able to access their required services or applications.
• Troubleshoot guest connections from both the hotel network side as well as the PC side
• Maintain knowledge of new technologies
• Devise creative and innovative approaches where established criteria do not currently exist
• Work in a team environment

• Fluent English (oral and written skills) - good communications/phone skills
• Knowledge of all aspects pertaining to basic networking
• Proficient in Windows 2000/XP
• Knowledge of TCP/IP protocol and iNAT
• Willingness to learn new technologies
• Good problem solving skills, ability to visualize a problem or situation and think abstractly to solve it
• Familiarity with internet applications including e-mail and VPN is an asset
• Team Player willing to work under pressure - able to work responsibly without direct supervision
• Positive, helpful attitude and ability to work with other

• Technical Diploma or degree in a computer related discipline or currently attending university or polytechnic to achieve this certification

• Excellent opportunity for advancement in IT career
• Gaining experience within a global company
• Gain experience with language skills
• Possibility of flexible working hours

Employment type: Full Time, Part Time

About Guest-Tek

Guest-Tek is a world-class provider of high-speed Internet access to the hospitality industry.

Our GlobalSuite high-speed solution has been installed in more than 3,280 properties, including over 35 hotel brands and 40 independent boutique hotels.

Guest-Tek is also a certified supplier with more major hotel chains than anyone else in the industry. Among these chains are Accor, Carlson Hospitality, Choice Hotels, Hilton, Hyatt, Intercontinental Hotel Groups, Marriott, and Starwood.

Based in Calgary, Canada, with support offices in Warsaw, Poland, Guest-Tek is a world-class provider of broadband technology solutions for the hospitality industry. Guest-Tek's high-speed Internet solution enables hotels to offer their guests the convenience of wired and/or wireless broadband Internet access from guest rooms, meeting rooms and public areas. Guest-Tek has installed its solution in more than 472,000 rooms in more than 3,280 properties worldwide. Guest-Tek's Common Shares trade in Canada on the Toronto Stock Exchange under the trading symbol GTK.